FAQs

What is your return policy? 

Please click here for our return policy. 

How do I get in touch with you? 

Please email us at trisha@finding-moments.com.  We’ll reply as soon as we possibly can. 

How does the Your Time Clock work? 

The Your Time Clock is essentially a “sticker chart” for good behavior.  Based on whatever works best for your family, your child is in charge of earning their own extended bedtime, screen time, alone time, etc.  Their good behavior (following house rules, sharing, kind words to siblings, etc.) earns them minutes which can easily be displayed on the clock, even for a child who can’t read or tell time yet.  Mistakes and poor behavior lose minutes.  Simply rotate the dials to display your child’s progress throughout the day. 

Why does my Your Time Clock look different when I move the dials? 

Each Your Time Clock is cut from Baltic birch plywood.  Each clock’s grain pattern is slightly different, and the finishing oil we use gives the wood a bit of color and sheen.  When the dials rotate, the grain patterns are no longer aligned and seem to “change color”.  It might even look different if you move the clock to another location with different lighting.  Rest assured your clock is fine and enjoy the different combinations you discover!   

How do Together Tokens work? 

Together Tokens is a system to encourage and strengthen a relationship between two people.  Those two people can be just about any combination of two children or an adult and child.  Your child’s age and favorite activities will guide the specifics, but essentially your child will turn in a token to their “partner” for an activity.  Both children will be periodically rewarded for completing tokens to keep them motivated.  Over time, the ultimate goal of Together Tokens is to not need them anymore, and for the two people to naturally want to spend time together. 

Why do two of my Together Tokens look so different? 

Every token is cut from Baltic birch plywood.  Some of the wood we receive from our vendors is very pale in color, other pieces are much darker.  Please don’t be alarmed, there’s nothing wrong with your tokens and the color of the wood doesn’t mean they’re different in any way.  Each token is as individual as your child! 

Can I use a My Moment Door Hanger outdoors? 

You can, but we don’t recommend it for extended periods of time.  Please keep in mind that while it has been finished, it is still made of plywood and no plywood is truly waterproof.  If your door’s area is fully covered, it should be ok however it will still be susceptible to warping with changing humidity.